Title page for etd-0713122-152824

URN	etd-0713122-152824	Statistics	This thesis had been viewed 120 times. Download 6 times.
Author	Chun-Chung Liao
Author's Email Address	lcc531030@gmail.com
Department	Institute of Industrial Management
Year	2021	Semester	2
Degree	Master	Type of Document	Master's Thesis
Language	zh-TW.Big5 Chinese	Page Count	62
Title	A Research Study on The Relationship among Real Estate Agents Customer Service, CSAT and Customer Royalty– an Empirical Study on Real Estate Agents in Songshan 、 Xinyi 、 Nangang
Keyword	Service Quality、 Customer Satisfaction、 Customer Service Quality、 Customer Satisfaction、 Customer
Abstract	After COVID-19, economic slump has bottomed out and ultra-low interest rate environment for housing market in 2021. The aim of this research was to determine the effect of customer satisfaction (CSAT) and customer loyalty and service quality was Taipei. The samples of this study were 328 persons. We use EFA, independent sample t test, ANOVA, Pearson to do a constitute a part of the research methodology. The result of this research confirmed that the income factor of people is a significant condition to service quality, the income factor of people is a significant condition to CSAT and the income factor of people is a significant condition to customer royalty. The result of the study found that： 1. There is an obvious positive relationship between some factors of people and Service Quality. 2. There is an obvious positive relationship between some factors of people and CSAT. 3. There is no obvious positive relationship between some factors of people and Customer Royalty. 4. There is obvious corresponding relationship between Service Quality and CSAT. 5. There is obvious corresponding relationship between Service Quality and Customer Royalty. 6. There is obvious corresponding relationship between CSAT and Customer Royalty. Keywords： Service Quality、 Customer Satisfaction、 Customer Royalty
Advisor Committee	Chiu-Tang Lin - advisor Chun-Han Shih - co-chair Tung Liang Chen - co-chair
Files	etd-0713122-152824.pdf indicate access worldwide
Date of Defense	2022-06-24	Date of Submission	2022-07-13

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