| URN |
etd-0708113-144850 |
Statistics |
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|
| Author |
Zhi-Hao Hseu |
| Author's Email Address |
No Public. |
| Department |
Institute of Industrial Management |
| Year |
2012 |
Semester |
2 |
| Degree |
Master |
Type of Document |
Master's Thesis |
| Language |
zh-TW.Big5 Chinese |
Page Count |
37 |
| Title |
Optimal Bandwidth Planning for Distributed Telephony Call Centers |
| Keyword |
Minimal path
Distributed telephony call center
Optimal telephony bandwidth planning
Network reliability
Network reliability
Optimal telephony bandwidth planning
Distributed telephony call center
Minimal path
|
| Abstract |
The Distributed Telephony Call Center (DTCC) is a call center with multiple sites jointly serving the same sources of calls. Because the various distance calls have different rates, a DTCC always has its telephony network shared with the backbone computer network in the corporation. Now, the call center is usually configured as a Computer-Telephony Integrated Call Center (CTICC). The decision of bandwidth for telephony network depends on experience. However, this is often insufficient for a sudden large amount of calls when the promotions go on. This approach will determine the lowest amount of bandwidth requirement under system failures. Example is given to illustrate the proposed method. |
| Advisor Committee |
Shin-Guang Chen - advisor
Tai-Fu Yang - co-chair
Yen-Nien Chen - co-chair
|
| Files |
indicate in-campus access at 2 years and off-campus access at 2 years |
| Date of Defense |
2013-06-25 |
Date of Submission |
2013-07-10 |
